Sentiment Analysis with Power Automate: Improve Customer Experience
in Technology and Business
Customer experience is a key factor for the success of any business. It is about how customers perceive and value their interaction with a brand, product or service. A good customer experience generates satisfaction, loyalty and recommendation , while a bad experience can lead to dissatisfaction, abandonment and criticism.
To improve the customer experience, it is essential to know their opinions, needs and expectations , and to offer them personalized and quality solutions. However, obtaining this information is not an easy task, since customers generate a large amount of unstructured data on different communication channels, such as social networks, emails, surveys or phone calls.
Composition: Visualization of parts of a whole.
Actual vs. Target: Comparison seo usa between actual and target values.
- Formatting functions:
Sorting and sorting settings.
Adjusting axes and formatting numbers.
Tooltips and grid lines.
Data and series labels.