A passive feedback button can also help avoid overwhelming your customers because they can give feedback on their own terms. Conclusion Collecting feedback and putting it into action is a great way to improve the CX. And that’s especially important in the travel industry where there are many competitors and high customer demands. We see travel companies adopting feedback in various ways. We recommend looking at what works best for your company, but keeping these learnings in mind. In the travel and tourism industry everyone knows that you need to prepare for peak season.
Whether you’re gearing up for the winter ski season in the Alps or sunny, summer getaways in the Mediterranean, making mobile number list the most of your busiest days is critical. but it also brings with it an increased amount of pressure to maintain top service levels and a smooth customer experience. And there’s no better way to prepare than to ensure your digital channels are in tip top shape – with the help of your customers. Here’s how customer feedback will help your travel or tourism organisation prepare for peak season. Travel and tourism is slowly bouncing back to its former glory.
With an annual growth rate industry growth is expected to continue rising over the next 5 years. That’s good news for travel organisations, but it also means that there is a lot of work to be done. Gearing up for the chaos of peak season with customer feedback Peak season varies depending on where you are in the world. However, in the northern hemisphere these peak travel periods usually fall around November to February and June to August. That means travel and tourism organisations must anticipate these periods of ‘chaos’ and prepare for them long before they even begin. Much like the peak shopping seasons in the retail and ecommerce industry, this is your opportunity to shine and generate higher levels of revenue.