Almost every consumer surveyedstated that they believe unidentified calls are fraudulent (everyone has had at least one call about their “car’s extended warranty”). For businesses this creates a nearly insurmountable obstacle. How do you get consumers to pick up when they are convinced you are a scammer? For consumers it puts you at risk of missing calls that are actually important like the results of that blood test or a time-sensitive communication from your child’s principal. Spoofed calls lead to customer turnover While many fraudsters—like the masterminds behind the car warranty scam—operate by casting a wide net and hoping to get a few fish there are also those who make their money by impersonating legitimate businesses or government agencies.
According to our research of survey respo phone number list ndents said they had received a call they believed to be a scammer impersonating a business. And what’s more of these consumers actually changed brands because of a spoofed call. The majority of businesses agree: call branding leads to positive results Every business surveyed identified that there is a problem and that something needs to shift. Nearlyof respondents think that the most effective way to achieve this change is by branding their outbound calls. Whether it’s adding a business name or a call reason identity is the key to increasing answer rates.has adopted a flexible work model! Over the past two years Hiyans across the globe have shown that we can be productive and innovative achieve amazing results and collaborate effectively in virtual spaces. Our new flexible work model means that there is no requirement for employees to come into an office except when synchronous in-person work is preferred (company- and team-wide events or specific business reasons.
We believe this approach gives our team a level of flexibility that balances the needs of all Hiyans with the needs of the business. Like many companies Hiya has been fully-remote for the past two years while still offering employees the opportunity to work in our offices if preferred. Our goal now is to give our team––and anyone interested in joining us––clarity on what the future of work looks like here at Hiya. There were several important factors as we determined the best approach for Team Hiya: At Hiya we believe a one-size-fits-all approach doesn’t work. Teams roles and individuals throughout the company have different needs requirements and preferences. And we want to ensure the next phase of work at Hiya accommodates everyone. In-person interactions are important to cultivating strong working relationships and we believe there are instances where synchronous in-person collaboration is more effective and efficient.