The one occasion a customer arrived at the store and I attended him kindly and a week later he arrived again and he greeted me by my name and that a customer calls us by our name is something that makes us feel satisfied with our attention and our work. January MReply Karen Castro Ruiz Good afternoon Orange Nation. 1. Everything must be simple We must provide the best response in the shortest time possible meeting expectations quickly. 2. Recognize that the brand cannot control everything As Megapaca we have processes and standards but many external variables such as clients the social environment etc. will make situations different and must always be resolved. 3. Speak to your client with his or her own name.
The client will feel appreciated in an environment where he or she is important. 4. The best face of the job for the client You always have to give a good image for the client but nonverbal language is key to a complete experience. Allow your USA Phone Number List ustomers to find you easily The brand must provide a complete experience it must be a package accessible good service and good products. 6. A unique and homogeneous experience Comply with the processes the standards put the brands as the clients 1st option always satisfying their needs. 7. Offer immediate action without blaming anyone.
The client must always leave with a solution the error in the chain must be internally known not the clients. The client should see only the resolution. the clients tastes we can anticipate their needs which is why it is important to provide a special service to each client and anticipate them. 9. Focus on the senses We are beings that must meet different needs providing a complete service not only meets what is desired but also exceeds expectations which will lead to your return. 10. I facilitated access to the opinions of other clients. The improvement of strategies better knowledge of clients improvement of needs must.